FAQs

Is my order shipped discreetly?

Yes. Every order is packaged in plain, unbranded packaging with no indication of the contents or store name on the outside.

Do you ship internationally?

Yes. We ship to many countries worldwide, subject to local laws and shipping restrictions.

How long does delivery take?

Most orders arrive within 3–15 business days, depending on your location. Delivery times may vary because of customs processing or courier delays.

Can I track my order?

Yes. Once your order is dispatched, we'll email you a tracking number so you can monitor your shipment.

Can I return my purchase?

For hygiene reasons, opened or used intimate products cannot be returned. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery for assistance.

What payment methods do you accept?

We accept major credit and debit cards, along with other secure payment methods available during checkout.

How can I contact customer support?

You can reach our customer support team at support@pleasur.shop. We aim to respond to all inquiries within 24 business hours on weekdays.