Refund policy
Customer satisfaction is our priority.
Due to hygiene and safety regulations, some products cannot be returned after delivery.
Eligible Returns
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Photos of the product
- Photos of the shipping package
Our support team will review your request promptly and provide the most appropriate solution.
Non-Returnable Products
For hygiene reasons, we cannot accept returns on:
- Opened intimate products
- Used products
- Personal lubricants
- Products with broken hygiene seals
- Gift cards
- Clearance or final sale items
Refund Process
Approved refunds are issued to your original payment method within 5–10 business days after the returned item or claim has been reviewed.
Additional processing time may depend on your financial institution.
Shipping fees are refundable only if the return is due to our error.
Lost Shipments
If a shipping carrier officially confirms that your package has been lost, we will work with you to arrange a replacement or refund where appropriate.